Return & Refund Policy

We want you to have a positive shopping experience with Novanest.

Returns

If you are not satisfied with your purchase, you may contact us regarding a return request within 30 days of receiving your order.

To be eligible for a return, the item should generally be unused, in its original condition, and include its original packaging where applicable.

Some products may not be eligible for return due to hygiene, safety, personalized-product, or other applicable restrictions.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and relevant photos.

We will review the issue and determine the appropriate solution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs may be the customer's responsibility.

Contact Us

For return or refund assistance:

Email: faizanaustria@gmail.com
Phone: 06601012981